Warranties

GUARANTEES

The NEWSERVE, Lda. is just a retail company. All products sold by NEWSERVE, Lda. are not produced by us and, therefore, all guarantees will be given by the brands that manufacture them. It is the responsibility of NEWSERVE, Lda. for informing you that not all products sold by us have a 2-year warranty.

In case you face difficulties in installing/using any product, contact NEWSERVE, Lda. telephone or via the e-mail geral@newserve.pt.
The NEWSERVE, Lda is committed to being the link between the customer and the brand manufacturer.

The customer is solely responsible for shipping the product and paying shipping costs to our facilities. If the damage is confirmed, the return shipping costs will be borne by NEWSERVE, Lda If not confirmed, the customer will have to pay 25 Euros for administrative expenses and only then will the product be returned.

All returned products must be accompanied by all accessories and manuals. It is also necessary to send the purchase invoice so that the return/replacement process can continue.