GENERAL CONDITIONS

To be able to buy our products you must register as a customer in the Online Store. To place an order, the customer has to follow the instructions presented by the process of adding the desired quantities to the cart and then finishing the order with the choice of payment method and desired transport.

NEWSERVE, Lda is committed to the privacy and security of your personal data and states that they will only be used for the purposes stipulated by our privacy policy.

For any further clarification about this online store, please contact us at geral@newserve.pt

The prices shown in the Online Store include VAT at the legal rate in force.

Although Newserve endeavors to ensure that all prices shown in the online store are correct, errors may occur. If it is detected that the price of a product contained in an order is wrong, we will inform you as soon as possible, giving you the choice between reconfirming the order at the correct price or canceling it.

There are two payment methods available:

  • Bank transfer
  • ATM

Any order for products is subject to their availability. In case of non-existence or difficulty in supply, our services reserve the right to inform the user about the existence of alternative products, of equal or superior quality and value, that he may order.

The photographs used to illustrate the products may not correspond to the final product and cannot give rise to any type of commitment on the part of Newserve, exempting us from all responsibility regarding the validity of the content of technical information, product descriptions, as well as as well as the photographs, as they come from our suppliers. Please note that we do not have manuals in Portuguese for all brands and that the preferred language available will be in English.

Due to the European purchasing policy, Newserve does not undertake to send the instruction manual in Portuguese for all products sold by our Online Store.

When using our products and tools, always read the instructions and manuals that accompany them, namely:

  • Precautionary indications to be taken into account when handling certain active products.
  • Take into account the work area and the surrounding environment in order to be as ventilated as possible.
  • Use the tools according to the instructions in the accompanying manuals.
  • Never use the machines in dangerous places that contain varnishes, paints, benzene, gasoline, gases, adhesive agents, or other materials that are combustible or explosive.
  • Protective equipment suitable for the tasks to be performed should always be used – namely gloves, proper goggles, masks, etc.

The goods must be checked upon delivery, after which no claims will be accepted.

Except in the event of death or personal injury caused by negligence, Newserve will not be liable for any damage caused due to defects in the products.

The Newserve will not be liable for any loss of profits or other economic losses that may harm the customer as a result of these conditions.

The customer may request the cancellation of the order by email (geral@newserve.pt) in the period that elapses until receiving the order processing confirmation email. Cancellation requests after this period will not be considered.

These Conditions are governed by Portuguese law. In case of conflict between the parties, the court of the judicial district of the Company's headquarters will be resorted to, with the express waiver of any other.